Ferguson Plumbing Supply

I thought it only happened to me with Ryan. He gtes bothered when I bring material to return other than that every other associates are helpful Matt Paul Austin both George's all guys in counter are really good just the will call guy Ryan. He need to improve when he takes over after manager leaves he is a leader not a boss other than that I like get are material from this location keep up guys!!!

Use to be good they have good prices grate services now it’s just like they don care anymore material is cheap duality now special on pex pipe and there fittings customer service is bad you go there and takes 2hrs to get your material and wen it comes to call over the phone there people don’t know nothing about material or brands if you place and order they just gave you wat they want there for all gave uno star

Today’s review is regarding a negative interaction I had with a sales associate working the WILL CALL desk, Ryan Figgs. In the future, for better quality customer service & respect for the customers time, train employees in proper etiquette. Your sales associate Ryan was on a personal phone (on speaker) with a female. As I walked up to the counter he continued his call and was bothered that I was there to pick up my order. He didn’t bother to greet/address me or ask me if I need assistance, I had to speak up and get his attention. I told him I was there to pick up my order and provided him my order # several times. He couldn’t figure out what was going on with my order, all the while still on his personal call. I shouldn’t have to repeat myself and raise my voice over the females voice on the phone to get attention. His attention should be on his customer and providing quality service, save the pillow talk for later. He was frustrated trying to complete my order. He didn’t show any willingness to fix the issue at hand. Once he realized I was upset, he then decided to end his call. This disregard for me as a customer was unacceptable, rude, and disrespectful. I shouldn’t have to tolerate this type of service. I will take my business elsewhere.